TERMS OF DELIVERY
An automatic order confirmation is sent to the e-mail address of the order. If you don't receive an order confirmation, we probably haven't received your order. In this case, contact our customer service on 044 073 8840.
If you are under 18 years of age, ask your guardian's consent to place the order.
Prices include VAT 24%.
Orders are delivered through Matkahuolto or Posti. If a product is out of stock, we will manufacture the product according to the order. The delivery time is a maximum of 14 days, depending on the stock situation of the products. Orders are generally sent as soon as the customer has paid for the order and any products missing from stock have been manufactured.
Delivery costs start at 5.50€, depending on the weight and size of the order. You can see the shipping costs in the shopping cart during the order phase.
You can also pick up the products from our store in Ruovesi Monday-Friday at 8.00-17.00 Saturday-Sunday at 11.00-16.00
You can choose the option that suits you from the payment options. Once we have received the payment, we will deliver the products you ordered in accordance with the delivery time conditions.
Return and exchange policy
The products have a 14-day right of return. The product must be resaleable, i.e. unused and in the original packaging. Attach your contact information and account number to the return, where the payment can be returned.
Obstacle force majeure (Forse majeure)
Hopea Aurinko is not responsible for the fact that the delivery of the order is prevented, made difficult or delayed due to circumstances beyond Hopea Auringo's control, such as war, natural disasters, export or import bans, official decisions, disruption of public traffic or other similar activities that complicate or prevent the operation of Hopea Auringo.